{"id":5568,"date":"2023-05-05T16:17:57","date_gmt":"2023-05-05T16:17:57","guid":{"rendered":"https:\/\/igla.ee\/?page_id=5568"},"modified":"2026-05-06T10:47:00","modified_gmt":"2026-05-06T07:47:00","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/igla.ee\/et\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"
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Last updated: [02.05.2026]<\/span><\/p>\n

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General Information<\/p>\n

The owner of the online store https:\/\/igla.ee<\/a> is IGL\u00c0 BAGS O\u00dc (registry code 17053803), founded by leather designer Maria Nesterenko.<\/p>\n

Address:
\nA. H. Tammsaare tee 143-73
\n12915 Tallinn, Estonia<\/p>\n

Contact: info@igla.ee<\/a><\/p>\n

All IGL\u00c0 products are designed and handcrafted in Tallinn, Estonia.<\/p>\n

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Made-to-Order Production<\/p>\n

IGL\u00c0 is a small independent studio. Many of our products are made to order rather than mass-produced.<\/p>\n

Depending on availability, your item may be crafted specifically for you.
\nProduction time can take up to 10 working days before the item is handed over to the shipping provider.<\/p>\n

We believe in slow, intentional craftsmanship \u2014 and appreciate your patience and support.<\/p>\n

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Placing an Order<\/p>\n

To place an order:
\n\u2013 add products to your cart
\n\u2013 fill in the required details
\n\u2013 choose your shipping method
\n\u2013 complete payment<\/p>\n

The total cost will be displayed before confirming your order.<\/p>\n

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Payment<\/p>\n

Secure payments are processed via Montonio Finance UAB.<\/p>\n

Available methods include:
\n\u2013 Bank payments (Estonia, Lithuania, Finland)
\n\u2013 Visa \/ MasterCard<\/p>\n

When using bank payments, please ensure you click \u201cReturn to merchant\u201d after completing the transaction.<\/p>\n

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Availability<\/p>\n

If an item cannot be delivered (e.g. out of stock or unavailable materials), you will be notified as soon as possible.<\/p>\n

A full refund, including shipping costs, will be issued within 14 days.<\/p>\n

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Shipping<\/p>\n

Orders are shipped from Estonia.<\/p>\n

Shipping costs are calculated at checkout depending on your location and selected delivery method.<\/p>\n

Estimated delivery times:
\n\u2013 Estonia: 2\u20133 business days
\n\u2013 EU: 7\u201310 business days<\/p>\n

Please note: delivery times apply after the production period (up to 10 working days, if the item is made to order).<\/p>\n

Shipping partners:
\n\u2013 Omniva
\n\u2013 Itella SmartPOST
\n\u2013 DPD<\/p>\n

All shipments include tracking information where available.<\/p>\n

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Returns<\/p>\n

We offer a 14-day return policy from the date of delivery.<\/p>\n

Returned items must be:
\n\u2013 unused
\n\u2013 in original condition
\n\u2013 properly packaged<\/p>\n

To initiate a return, please contact: info@igla.ee<\/a> within 14 days of receiving your order.<\/p>\n

Refunds or exchanges are processed within 7 working days after receiving the returned item.<\/p>\n

Return shipping:
\n\u2013 Free within Estonia
\n\u2013 Paid by the customer for international returns<\/p>\n

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Faulty or Incorrect Products<\/p>\n

If you receive a defective or incorrect item, please contact us within 2 months at info@igla.ee<\/a>.<\/p>\n

We will offer:
\n\u2013 repair
\n\u2013 replacement
\n\u2013 or refund (if repair\/replacement is not possible)<\/p>\n

We respond to claims within 7 days.<\/p>\n

The warranty does not cover:
\n\u2013 normal wear and tear
\n\u2013 natural characteristics of leather
\n\u2013 damage caused after delivery<\/p>\n

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Packaging Returns<\/p>\n

Please return items in original packaging or secure packaging.<\/p>\n

Include your name and order number inside the parcel.<\/p>\n

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Dispute Resolution<\/p>\n

We aim to resolve all issues directly via: info@igla.ee<\/a><\/p>\n

If no agreement is reached, you may \u043e\u0431\u0440\u0430\u0442\u0438\u0442\u044c\u0441\u044f \u0432:
\n\u2013 Estonian Consumer Dispute Committee: https:\/\/ttja.ee\/en\/consumer-disputes-committee<\/a>
\n\u2013 EU Online Dispute Resolution platform<\/p>\n

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Contact<\/p>\n

For any questions, please contact:
\ninfo@igla.ee<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>