Privacy Policy

This document was last updated:

 

IGLÀ is committed to preserving the privacy of all visitors of the e-shop. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

This Privacy Policy describes the policies of Maria Nesterenko IGLA BAGS OÜ (registry code 17053803), A. H. Tammsaare tee 143-73, 12915, Tallinn, Estonia, on the collection, use and disclosure of your information that we collect when you use our website https://igla.ee (hereinafter the “Service”). For the purposes of this privacy policy, a customer means anyone who purchases goods or services on https://igla.ee.

Data we collect is processed and stored in a lawful, fair, and secure manner. We use your data to provide and improve the Service. By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not access or use the Service.

 

Changes to this Privacy Policy

IGLÀ may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know of the amendments via prominent notice on https://igla.ee prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Information We Collect:

Personal Data

While using our Service, we may ask you to provide us with certain information that can be used to contact or identify you (“Personal Data”) before, while or after you are placing an order.The personal data we collect, process and store has been collected electronically, mainly via the website and e-mail.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details.

The data subject (customer) is liable for the accuracy, correctness, and integrity of the data submitted by them. IGLÀ store is not liable for any damage or loss caused to the customer or a third party as a result of the submission of false data.

Name. Date of birth. We collect the given names (first name, family name) and date of birth from our clients when they express their interest in our products or sign up for our newsletter, or order via our e-shop.


Email address. We collect the email address of our clients when they order via our e-shop.


Delivery address.We collect the postal address and billing address of our clients for estimating shipping time before you place an order and for billing and shipping our products.

 

Phone number. We collect the phone number of our clients for the best possible service in the orders’ management and for postal services, shipping our products.


Order History. We collect only the details of the products purchased by our clients and the way they made the payment.

 

In addition to above we have the right to collect data about the customer that is available in public registers.

We’ll use this information for purposes, such as, to:

  • Send you information about your order. For processing orders, maximum period personal data is storaged is two years.

  • Respond to your requests, including refunds and complaints. For customer management, maximum period personal data is storaged is two years.

  • Process payments and prevent fraud.

  • Comply with any legal obligations we have, such as calculating taxes. For financial activities and accounting data is stored for seven years.

  • To ensure the functioning of online store services, maximum period data is storaged is one year.

  • For marketing purposes data is storaged for maximum of two years.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

How We Use Your Information:

IGLÀ website uses the collected data for various purposes:

  • To provide and maintain the Service

  • To notify you about changes to our Service

  • To provide customer care and support

  • To provide analysis or valuable information so that we can improve the Service

  • To monitor the usage of the Service

  • To detect, prevent and address technical issues

  • To respond to inquiries and offer support

  • To improve user experience

  • To enforce terms and conditions and policies

  • To protect from abuse and malicious users

  • To respond to legal requests and prevent harm

  • To run and operate our Website and Services

These data protection terms and conditions have been prepared in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), the Personal Data Protection Act of the Republic of Estonia and legislation of the Republic of Estonia and the European Union.

When and how we share your information with others

Within the context of our activities, we rely on third-party service providers to perform a variety of business operations on our behalf. IGLÀ has the right and obligation to share personal data of customers with third parties such as processors, accountants, transport and courier companies, companies providing transfer services.

We provide our service providers with only the personal information they need to perform the services we request, and we require that they protect this information and not use it for any purpose other than to provide services on our behalf.

We use the following categories of third-party service providers:

  • Courier service provider.

  • We transmit the personal data necessary for making payments to the processor, Montonio Finance UAB.

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

  • Ad services

  • Analytics

 

Transferring of information outside the EEA

Information we collect from you is not transferred thus nor processed outside the European Economic Area (“EEA”).

If you are located outside Estonia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Estonia and process it here.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to this transfer, when necessary.

 

Security of Data

The security of your information is important to us. IGLÀ processes and stores personal data of the customer implementing reasonable security measures to ensure that the personal data is protected against any accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing. However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure and we cannot ensure or warrant the security of any information you transmit to us, you do so at your own risk.


Your Rights

You have certain rights, for instance, you can ask to be told what information we hold about you in our databases. You have the right to request access and examine your personal information that we process. Under the conditions laid down by law, you also have the right to:

  • Rectify or modify inaccurate data or under certain circumstances erase your personal data. We want to make sure your personal information is correct and up to date. You may ask us to correct or remove information you think is inaccurate. If you wish to do this, please contact us.

  • Object to the processing of your personal data.

  • Receive your data and transfer them to another company.

  • Where we process data based on your consent, you also have the right to withdraw your consent at any time but this does not affect the lawfulness of the processing before the date that you withdrew your consent.

  • Disputes related to the processing of personal data are resolved through the customer support service info@igla.ee. To protect your rights you can file a complaint. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).

Children`s Privacy:

We do not knowingly collect any Personal Information from children under the age of 13. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through our Website or Service without their permission.
If you have reason to believe that a child under the age of 13 has provided Personal Information to us through our Website or Service, please contact us info@igla.ee.

 

Cookies:

About our cookie policy

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences.You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Your consent applies to the following domains: https://igla.ee

What are cookies?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help to make the website function properly, make it more secure, provide better user experience and understand how the website performs and analyze it.

How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help to speed up your future interactions with our website.

Types of cookies used

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.

  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

  • Security Cookies. We use Security Cookies for security purposes.

 

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, please do not use or access the Website and its Services.

Contact us

If you have any queries or concerns about the processing of your information that is available with us, you may contact IGLÀ BAGS OÜ via e-mail info@igla.ee. We will address your concern in accordance with applicable laws.